- Order Cancellation: Customers can cancel their order within 12 hours of placing it, provided that the order has not been shipped or accepted by us. Cancellations can be initiated by contacting our customer support team via email.
- Partial Cancellation: In case a customer wishes to cancel only a part of their order, they can do so within 12 hours of placing the order. Partial cancellation requests will be reviewed on a case-by-case basis.
- Refund Eligibility: Refunds will be provided for canceled orders or returned items that meet the following criteria: 1. Damaged or defective products upon delivery. 2. Incorrect items received. 3. Items that do not match their description on the website. 4. Orders canceled within the specified time frame.
- Refund Process: Once a refund request is approved, the customer will have the option to choose between a full refund to the original payment method or store credit. Refunds will be processed within 7-10 business working days from the approval date.
- Return of Items: Customers must return the items in their original condition, along with all accessories, packaging, and tags. The return shipping cost will be covered by Sneha Intercontinental for eligible cases.
- Non-Refundable Items: Certain items, such as personalized or custom-made products, perishable goods, and downloadable digital content, are non-refundable.
- Refund Disputes: In case of any dispute regarding refunds, Sneha Intercontinental reserves the right to request additional information, such as photos or videos, to verify the issue before proceeding with the refund.
- Refund Exclusions: Shipping and handling charges, as well as any applicable taxes or customs duties, are non-refundable.
- Policy Updates: Sneha Intercontinental reserves the right to update or modify this cancellation and refund policy at any time. Customers will be notified of any changes through the website or email.
Note: This cancellation and refund policy is unique to Sneha Intercontinental and may not be used or replicated without explicit permission from the company.